IIHM Bangalore
Objective of the Visit
The visit to the International Institute of Hotel Management (IIHM) was organized to provide management students with practical exposure to the hospitality industry and its operational strategies. The aim was to bridge the gap between classroom learning and real-world hospitality practices, while gaining insights into hotel management, customer service and industry trends.
About IIHM
The International Institute of Hotel Management (IIHM) is one of the premier institutes offering quality education in hospitality and hotel management. With multiple campuses across India and abroad, IIHM is known for its global curriculum, industry linkages, and hands-on training approach. The institute collaborates with various international hospitality brands and universities.
Key Highlights of the Visit
Campus Tour: Students were given a guided tour of the campus facilities including classrooms, food production labs, front office simulation areas, housekeeping demo rooms, and training restaurants.
Interactive Session: A session was conducted by senior faculty members and industry professionals highlighting the scope of the hospitality industry and career opportunities.
Live Demonstration: Students witnessed a live culinary demonstration and were shown operational procedures in kitchen management, food service, and hospitality technology.
Guest Lecture: A guest lecture was delivered on the topic “Hospitality as a Growing Business Sector” focusing on management strategies, customer behavior, and innovation in service delivery.
Q&A Interaction: Students engaged in an interactive Q&A session with faculty and industry guests to understand real-life challenges and the importance of soft skills, leadership, and time management.
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?Customer experience & service excellence
?Brand value & positioning
?Culinary & cutlery knowledge
?Marketing strategies in hospitality
?Practical exposure to service marketing
?Role of ambiance in customer satisfaction
?Importance of staff training in service quality
?Customer retention strategies in the hospitality industry
?Service recovery and handling customer complaints
The visit to IIHM was a valuable learning experience for the management students. It provided them with a deeper understanding of the dynamic hospitality industry, its professional standards, and the managerial skills required to succeed. The visit also inspired students to consider hospitality as a viable and rewarding career path.
